We want you to love what you receive! If something isn’t right, here’s how we handle it:
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos, and we’ll offer a full refund or free replacement.
Not as Described
If an item is significantly different from its listing, we’ll accept a return within 14 days of delivery for a full refund. Item must be unused and in its original condition.
Change of Mind
We accept returns for other reasons within 14 days of delivery, provided the item is unused and in original packaging. Buyer covers return shipping. Refunds are issued as store credit or to your original payment method, minus original shipping costs.
Custom or Personalized Items
Because these are made specifically for you, we cannot accept returns or offer refunds on custom or personalized orders unless they arrive damaged or defective.
How to Request a Return
Contact us with your order number and reason for return. We’ll respond within 5 business days with next steps.
Refund Timing
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Thank you for your understanding.